www.findherdirectory.com.au - FindHer Online Business Directory

Privacy Policy.

FINDHER ONLINE® respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. 

This Privacy Policy explains how we collect, use, and protect our users' personal information. By accessing and using our website and services, you consent to the terms described in this policy.We encourage you to read this Privacy Policy carefully when using our website or services or transacting with us. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on contacting us.

1. Information We Collect.

When you sign up or log in to our membership website, we collect the following personal information from you:

  • name
  • email address
  • Facebook ID (if signing up with Facebook)

Additional information you provide.

We store the personal information you enter on our website. This includes your business listing profile information ((e.g., profile picture, location, business description, etc.) if you have a business listing with us; usage data, such as pages visited, features used; cookies and similar technologies to enhance user experience and track usage patterns (refer to your Cookie Policy for more details); and interactions on our website and information from your social sharing apps, if used to sign up or sign in to our website. In addition, when you pay for products or services from FINDHER® your credit or debit card number is encrypted, and we can only access and see the last four digits of your credit card number. We cannot access your credit or debit card expiry date or security numbers printed on your credit or debit card. and other personally identifiable information. 

Use of Cookies and other technologies.

We use various technologies to collect information from your computer and about your activities on our site.

  • Information collected automatically. 

We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.

  • Your Cookies. 

When you visit our website, we may assign your computer one or more cookies to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

  • Other Technologies. 

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional [or other] e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customise the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

2. How we use the information we collect.

We may use the information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us or other third parties;
  • communicate with you with regard to partially completed service requests;
  • develop and display content and advertising tailored to your interests on our site and other sites;
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • perform background screening, which may include the use of third parties, on Service Professionals
  • enforce our terms and conditions;
  • manage our business and
  • perform functions as otherwise described to you at the time of collection.

Financial information.

We may use financial information or payment method to process payment for any purchases made on our website, enrol you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for other offers that we deem you might find of interest, to pre-qualify Professionals to participate in our directory service, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Job applications. 

If your personal information is submitted through our website when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions. This information may be shared with our other companies for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.

With whom we share your information. 

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share personal information with:

Authorised service providers.

We may share your personal information with authorised service providers who perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of Professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for other purposes.

Business partners.

When you make purchases, or reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses we partner with to offer those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.


We match your information and service request against our list of Professionals. When you submit a match request through our website, you consent to our providing your personal information and request to the Professionals we match with your request. Sharing this information with Professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfil service requests or that utilize their own Professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, FINDHER ONLINE®may share your service request activity information with such partner. We may also release information to collection and/or credit agencies for past-due Professional accounts.

Other Situations. 

We also may disclose your information:

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement, or to enforce our website terms and conditions or other agreements or policies.
  • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies describing how they use and disclose personal information. Those policies will govern the use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside Australia.

Aggregated and non-personal information. 

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on the websites of third parties. We may combine the non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising. For Professionals, we may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of the owner or proprietor of the business.

Third-party websites. 

There are a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy policy" link typically located at the bottom of the webpage you are visiting.

3. User Rights and how to access your information.

At any time, users have the right to contact us to:

  • Request access to their personal information.
  • Request correction or deletion of their personal information.
  • Object to or restrict the processing of their personal information.
  • Request a copy of their personal data in a structured, commonly used and readable format.

If you have an online consumer account with us, you have the ability to access, review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.

Deactivating your account.

You can also choose to have your account disabled by logging in to your account or by contacting hello@findherdirectory.com.au. After your account is deactivated you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties policies.

Your choices about the collection and use of your information.

  • You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member of our directory service; to use our services; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question, or initiate other transactions on our website.
  • At any time a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt-out of receiving such messages in the future.

4. User Rights to data deletion.

At any time, users have the right to contact us by email to request the deletion of their personal information from our system. 

Follow these steps to ensure your data is deleted from out system:

  • Email us at hello@findherdirectory.com.au and include a Cc to karley@findher.com.au
  • Write in the Subject Line: Requesting deletion of my personal information.
  • Write a clear and concise message requesting the deletion of your personal data. Include these essential details:
    • Your full name
    • Email address
    • Any relevant account or transaction identifiers. 
  • Specify that you are making a data deletion request and explain your reasons, if desired (e.g., data is no longer necessary, withdrawing consent, etc.).
  • You may be requested to provide identification; therefore, be prepared to provide additional information or documentation to confirm your identity.
  • Follow up if needed: After sending the request, monitor your email for any response from us. If you don't receive a confirmation or response via reply email within seven days, consider reaching out again to inquire about the status of your request.
  • Keep a record: It's important to record your data deletion request, including any communication or confirmation you receive from us. This documentation may be useful in case of any future disputes or concerns.

5. Protecting your personal information.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. We use firewalls and our computers are set to Stealth Mode to help prevent unauthorised persons from gaining access to our computers and your personal information.    We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Australian Federal Police website at https://www.afp.gov.au/what-we-do/crime-types/fraud/identity-crime for information about protecting yourself against identity theft.  

Blogs, bulletin boards, reviews and chat rooms.  

We provide areas on our websites where you can post information about yourself and others and communicate with others, post reviews of products, establishments, contractors, and the like, or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms & Conditions. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.    

Visiting our website from outside Australia.

This Privacy Policy is intended to cover the collection of information on our website from residents of Australia. If you are visiting our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia and the United States where our servers are located. The data protection and other laws of Australia and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to protect your privacy. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.  

No rights of third parties.

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

6. Changes to this Privacy Policy. 

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage users to review this policy for any updates regularly.

7. How to contact us.

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:







Click here to contact us via our Contact Us form.

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